service design - Office of Wilson

Office of Wilson

service design

A collection of 4 posts

On service design, service designers — or just designing

Over the last few years I’ve had a few people tell me what Service Design (with capitals) is and service design (without capitals) is. Oh, what they ain’t. Service Design as a process — a methodology, a set of tools — versus service design as a thing you do, the

The system

How’s homeschooling been going for you? Things heated up at my end a few weeks back when the amount of the boy’s schoolwork increased. We got access to an email address we could access online through Outlook, which led to access to Microsoft Teams. Then came a Trello

service designer

Why service design or a service designer?

I recently shared ten questions for a new role. In the blog post I position the questions as pertinent when looking for a specific role, but they can easily be adapted for looking at project work too. Over the bulk of the last twenty years of my career I’ve

The strategy is good service design

A question I commonly ask or look for the answer to: _What is it you are designing?_ For the sake of simplicity I am going to say I reduce this down to three options: 1. A product? 2. A service? 3. An organisation? Last week at _Service Design in Government_